Strategy · Program Design · Partnerships · Implementation
I help mission-driven organizations and growing companies launch and strengthen programs, develop partnerships, and build the systems needed for sustained delivery. My work spans program strategy and operations, partnership development, SaaS implementation, and social impact initiatives.
Selected Career Experience
Built Social Impact from its beginnings within Marketing into a standalone global function, establishing strategy, partnerships, and operating practices. Managed a $1.5 million annual budget and a team of up to five employees and contractors.
Designed and launched five workforce-program cohorts, coordinating curriculum, instructors, employer partners, learning resources, and participant support. The program combined hands-on education with classroom instruction at every stage of the supply chain.
Built the Professional Services function and coordinated customer implementations across a 70-account portfolio. Reduced average onboarding time by 50% through standardized workflows, clearer ownership, and improved handoffs.
Consulting Services
I help teams coordinate work that spans departments, partners, and customers, from launching an initiative to improving how an existing program operates.
I help teams launch programs and improve how work moves across departments. This includes SaaS implementation and customer onboarding, with clear ownership and coordination between customers and internal teams.
I help organizations build partnerships around shared objectives and practical ways of working together, so each partner understands their contribution and the relationship supports consistent delivery.
I help organizations turn social impact and sustainability commitments into programs shaped by community needs and organizational capacity. The work connects program design with the people, resources, and practices needed for delivery.
Ways to work together
Focused work on an operational problem or a new initiative, with a clear deliverable such as an assessment, workflow, playbook, or implementation plan your team can use.
Hands-on support to design and launch an agreed program or pilot, including partner coordination, operating workflows, documentation, delivery tracking, and transition to ongoing ownership.
Ongoing engagement
Embedded leadership during a launch, period of growth, or capacity gap. I manage priorities and delivery, support partners, and establish repeatable practices the team can maintain.
I am drawn to building the programs and relationships that make an organization’s mission operational.
At Cookies, I launched the brand’s social impact program within the marketing department and developed it into a standalone global function. Earlier, at Backbone Software, I built implementation and onboarding systems while coordinating across customers, product, sales, and engineering.
I begin by listening to the people closest to the work. Their priorities, alongside an organization’s resources and constraints, shape both the program design and how it is delivered.
I hold a master’s degree in Engineering, Sustainability & Health from the University of San Diego. That training informs how I connect organizational goals with wider social and environmental systems.
Areas of interest
Climate and emerging technology · Consumer brands, music, and events · Mission-driven organizations and nonprofits
Start a conversation
Tell me what you are building, where the work stands, and the support you need. I work through focused projects and embedded program leadership.
amanda@axfriedman.comBased in Los Angeles and available for remote consulting engagements.
